Help

For sizing, see our Size Chart

For returns and refund questions, visit the Returns and Refunds page

If your tracking information shows that your package was delivered but you can't find it:
- Carrier may have placed it in a safer location, please check:
  - Mailbox
  - Porch
  - Garage
  - Any area out of potential weather hazards
  - Exterior doors and any locations where the package could be placed
- Check your mailbox again as some packages come separately from your regular mail.
- Check with others in your house or neighborhood that may have accepted it.
- In rare cases, package may show as 'delivered' but could take additional 24 hours.
If it has been over 24 hours from the 'delivered' status, to save time a service request may be sent by email to your local carrier's facility for follow-up. You will receive a confirmation number and a contact within 2-3 business days.

For other questions, feel free to email our customer support at order@countrylifeoutfitters.com. Please include your order number in the subject line (if applicable). Our customer support operates Monday - Friday and is staffed 8:00 - 4:00 central time.