• If your tracking information shows that your package was delivered but you can't find it:

      • Carrier may have placed it in a safer location, please check:
        • Mailbox
        • Porch
        • Garage
        • Any area out of potential weather hazards
        • Exterior doors and any locations where the package could be placed
      • Check your mailbox again as some packages come separately from your regular mail.
      • Check with others in your house or neighborhood that may have accepted it.
      • In rare cases, package may show as 'delivered' but could take additional 24 hours.
      If it has been over 24 hours from the 'delivered' status, to save time a service request may be sent by email to your local carrier's facility for follow-up. You will receive a confirmation number and a contact within 2-3 business days.


    • For other questions, feel free to email our customer support at Please include your order number in the subject line (if applicable). Our customer support operates Monday - Friday and is staffed 8:00 - 4:00 central time.